https://www.wordsaredesign.com/about-melissa-santos daily 1.0 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/5f5d4bc2-da33-4f51-92c4-6db4e78b1ec2/Screenshot+2024-08-01+at+11.27.48%E2%80%AFAM.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/14dbb79a-560b-4bde-bafa-848f41a70979/1688782978613.jpeg https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/b7c33946-279c-4c34-a222-a215fbfb8567/Mitchell.jpg https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/bb9c9fe3-d2b6-428c-949b-d9b5552388e1/Faith.jpg https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a5da9abb-a681-482a-acc0-bbbdd45209a9/Screenshot+2024-04-08+at+4.30.21%E2%80%AFPM.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/47b5d78c-b0a7-4502-9997-8777c9efd36c/bon+muppetit+radius+0.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/b25214de-16c0-4a18-8d1d-8bc1d4e9eea3/modal_spec_overview+card.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/03cde0c1-3fde-4e45-9bd0-4e61997214dc/kfk+how+to+.com.gif About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/d6be1f6e-7059-492a-84db-4b3666fb525e/Microsoft+Spend.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/efa1da53-d03c-45ad-aa18-7d5bc5e153b7/MiE+square.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/cb3cd7a0-b8f6-4b5e-99da-c0dc157a7587/emails+3.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/cbba280f-bc76-436d-83a9-5d6455754200/Screenshot+2024-03-26+at+1.54.54%E2%80%AFPM.png About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c9010b76-b2f8-405d-b6a3-e56b3b6ee69d/add_number_logic.jpg About https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8a50534d-5631-4083-ad03-f1f7f4bff4ad/MILK+FISH+Bangus+bowl+square+frame.png About https://www.wordsaredesign.com/contact daily 0.75 2025-12-26 https://www.wordsaredesign.com/magazine daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1609554902687-D4HBKMDEGP6EO9544K0H/Bon+Muppetit+Miss+Piggy+cover.png Magazine: Bon Muppétit https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1609705779222-H7346A79HHENCBE0ZETF/Screen%2BShot%2B2021-01-03%2Bat%2B12.27.32%2BPM.jpg Magazine: Bon Muppétit I used a lot of creative freedom with Miss Piggy’s backstory, but drew on historic events her biography. Most folks know about her relationship with Kermit, but the breakup timeline with Jim Henson’s death is some real inside baseball muppet stuff. As an Asian American witnessing the COVID-19 racism and living in Hong Kong during the 2009 swine flu, I needed to weave these details in. I want Miss Piggy to be a bridge to empathy, even towards one’s self this year. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1609705836275-VLTTFRM17CIOQBYY5JZH/Screen+Shot+2021-01-03+at+12.27.13+PM.png Magazine: Bon Muppétit Looking at other covers, I liked how article teasers framed the subject’s face. Since there wasn’t much space left of Miss Piggy’s curls, I used a green arrow to visually lead people to Kermit’s article and balance the text on the page. https://www.wordsaredesign.com/onboarding-permissions daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1609558145927-1DIEG5GY1GMPEY3NLLMT/Family+Safety+location+by+iOS.png Onboarding Location Permissions: Family Safety https://www.wordsaredesign.com/onboarding-redesign daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621033766613-OWG7YK1L03KZ8V4216QN/MiE+onboarding+redesign+cover+image.jpg Onboarding redesign: Money in Excel https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621192810073-TQT5DOOI00HS5QPRD6JW/Flow+comparison.jpg Onboarding redesign: Money in Excel - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621203225139-L2F07SK52SKEH9T771QE/Existing.jpg Onboarding redesign: Money in Excel - Make it stand out I want to acknowledge that the previous flow wasn’t bad, it could just be better. The previous design was necessary to get the product launched in a given amount of time. It’s easy to look back and say, “Here’s something I wasn’t completely happy with and here’s why.” It’s even better when all-star researchers like Amy Wu do experience reviews to pinpoint where there are problems and rates the severity. And truly, you need a good PM like Letitia Liu to make sure you’re meeting your legal team’s requirements, addressing areas that users fall out of the flow, and are realistic about what we can actually build with our current roadmap. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621201604099-4CLD1JCFDI7ZONYH0TXY/Comms+consent.jpg Onboarding redesign: Money in Excel - Make it stand out When considering a brand new screen, I lay out the essentials by thinking through a few questions: Who is this for? What do they need to do? What context do they need to do that? How might we leverage existing patterns or establish them to make this flow easier? https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621204235262-2EAYOYEII74UZ8MTIE5O/Redesign.jpg Onboarding redesign: Money in Excel - Make it stand out By establishing and fine-tuning patterns, I reduced cognitive load and friction, making it easier for users to get through onboarding and into the main product experience. I purposefully disrupted the pattern in the blocking screen (3a) and have applied it to other blocking/error screens as a way to say “this is a moment to pay attention, and you might be able to do something different to get out of here.” If I could revisit this flow, I’d like to test button labels on the connect account screen (4). “Get started” felt alright, since they were getting started with connecting accounts, but does it make sense that need into onboarding? I’d also freshen up the sign in illustration (1) and see if we could give users more autonomy in the emails they get (3b) rather than automatically sending them non-promotional emails. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621036709361-9EN0I4S42RJNNKX4Y3UC/Scope+creep.jpg Onboarding redesign: Money in Excel https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621201957511-I6KOMXJKC04N8NIDCYFH/Templating.jpg Onboarding redesign: Money in Excel - Make it stand out We had similar building blocks for each screen, but there wasn’t a placement pattern. I templatized the screens and paired information users needed about continuing with the buttons that would drive them forward. I left-aligned text so content-heavy screens were easier to read. I worked with our illustrator, Jonathan Morris, to replace less meaningful logos with screen-relevant illustrations. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1621202677898-RQE5F7AMWHDK3R1FX1R6/Progress.jpg Onboarding redesign: Money in Excel - Make it stand out Even with templated screens, we could improve how we oriented people within the flow. We had a 1-2-3 counter that initially seemed to count the number of screens, but that paradigm stopped making sense once users got into third-party screens that connect accounts. I proposed a progress bar paired with section labels and the ability to go back. This gave users concrete landmarks tied to what they were doing in the moment as well as a sense of movement. https://www.wordsaredesign.com/lyft-personal-project daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/82e489e5-545d-4dff-8e3d-e9be1b60eca7/Frame+73.jpg Lyft personal project https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c383a740-05dc-4f26-8c91-07fd53660648/tempImageJvmDr4.jpg Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/05237b3e-e824-4d1f-85d3-04e8f4fae438/tempImagef1NEtI.jpg Lyft personal project https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8d06d924-e5d5-46b9-93f5-e7f0ed084aab/tempImageqHleZD.jpg Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f204f009-eb4d-4ba0-9f94-e9e674edb311/Ideas.jpg Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/e0bb9154-789e-4356-8d57-9def78537bcd/Ideas+d.jpg Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/ee8bc1a7-3451-4383-bb0c-e051b2bd6068/Ideas+e.jpg Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/75430d08-c89f-4111-98bd-38a2287b8822/Screen+Shot+2022-03-14+at+10.35.34+AM.png Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/7a936bba-ccad-40fd-b700-073276048c2d/Screen+Shot+2022-03-14+at+10.44.46+AM.png Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/03c2ed6b-36ba-4b10-bc59-bbd061d3f769/Screen+Shot+2022-03-14+at+10.41.11+AM.png Lyft personal project - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/6673879b-a6ad-4da3-844c-67efef222dad/Screen+Shot+2022-03-14+at+11.13.33+AM.png Lyft personal project - Make it stand out Dog profile creation https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/e96ea734-d3b4-4f26-9050-3afd734680bb/Screen+Shot+2022-03-14+at+11.14.22+AM.png Lyft personal project - Make it stand out Adding auto-saved notes https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c7e0299f-cefd-4c62-990a-45cf6ceb2d1b/Screen+Shot+2022-03-14+at+11.13.13+AM.png Lyft personal project - Make it stand out First time dog profile creation with education toast https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/dff83999-9da6-457e-893c-48ec7632e026/Screen+Shot+2022-03-14+at+11.14.46+AM.png Lyft personal project - Make it stand out Driver view of dog co-rider request https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/5f4b00aa-83f1-4307-b7ba-153cdb11bf57/Screen+Shot+2022-03-14+at+11.13.57+AM.png Lyft personal project - Make it stand out Adding dog to ride https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/4e3e6b82-5653-412b-b092-a92924d1670e/Screen+Shot+2022-03-14+at+4.54.06+PM.png Lyft personal project Comparison of SpotOn and Uber Pet services. SpotOn offers pet-friendly travel options using a mobile app with a map feature, while Uber Pet provides pet transportation and sitting services, including detailed pricing, ratings, and options for Sierra, a pet sitter. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/0ab51a3b-0610-48e5-a154-0ded480b065e/Screen+Shot+2022-02-17+at+1.53.46+PM.png Lyft personal project https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/27ac2979-fffa-4407-91d1-7cf969ffd9a1/Screen+Shot+2022-02-19+at+10.47.51+AM.png Lyft personal project Series of three screenshots showing a mobile app with user profile, ride history, and bike options, along with hand-drawn sketches of a bike with labeled size measurements, and app screens detailing dog profile and size classifications. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f0f7b824-b5b9-4740-b71c-31bd0c9518f1/tempImageCri9in.png Lyft personal project Open notebook with handwritten notes about making rideshare cars more accommodating for animals. Pen on the bottom of the page, and a marker placed on the bottom. The notebook has a brown ribbon bookmark. The surface underneath is speckled gray. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1eb397b1-82c6-4e4b-b25d-365b292d865e/Screen+Shot+2022-02-17+at+11.28.29+AM.png Lyft personal project Flowchart with steps to activate a pet co-rider feature in an app, including selecting 'Pet co-rider' and filling out the profile, ending with turning on the feature and a note that it is great for a constant companion. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/3657be04-5936-4ed0-aad5-de73c7df10af/Screen+Shot+2022-03-14+at+4.51.57+PM.png Lyft personal project Black and white dog sitting on beige carpeted floor indoors, holding a small notebook with notes and diagrams. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/2c01b028-d236-40a9-bc0c-38a5d8dac9d1/Screen+Shot+2022-02-17+at+11.40.53+AM.png Lyft personal project Flowcharts illustrating three pet-related processes: pet co-rider profile setup, pet settings toggle, and pet tier of cars, with steps like launching app, selecting options, adding destinations, confirming choices, and beginning ride. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8f546114-0ccb-42b7-8f99-29386a5bdf2e/Screen+Shot+2022-03-14+at+4.50.14+PM.png Lyft personal project Screenshots of a Lyft driver app, a hand-drawn sketch of a square-shaped object, and a size selection interface for a dog breed. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/01ce6d63-5182-46b6-8736-688df9636620/Screen+Shot+2022-03-14+at+4.50.07+PM.png Lyft personal project A graphic titled 'Pill pivots' showing three screenshots of a mobile app, a hand-drawn sketch of a pill with a circle and several sections labeled with different weights, and a weight selection chart with options from 0-15 lbs to 100+ lbs. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/2127fe43-84d2-40fc-b097-c95b912d562b/Screen+Shot+2022-03-14+at+4.49.40+PM.png Lyft personal project https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/59651032-e2d0-4c18-bef3-dcb073c77194/Screen+Shot+2022-03-14+at+4.50.00+PM.png Lyft personal project https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/de07a35b-d2f0-4009-948d-4510db95cb8c/Screen+Shot+2022-03-14+at+4.53.14+PM.png Lyft personal project https://www.wordsaredesign.com/portfolio-x daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f46e080b-4099-492e-bcd4-e3e417a0e32c/finapp__overview+card.png FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a5d73058-432c-4489-a7d2-c21daaedf7b1/finapp_app_concept.png FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/6769e43e-3df0-4a16-9cdf-8e3bf3578584/Slide+16_9+-+37.jpg FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/6b8292b7-f7ba-493d-bf46-023f60048d47/Slide+16_9+-+38.jpg FinApp FinFamily could also serve the growing individual. Simplified UI shows a girl aging, her rewards and savings reflecting different life stages. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/3a12dad4-3809-4186-9cb9-f173df4de7fb/Slide+16_9+-+39.jpg FinApp FinFamily could also serve the growing individual. Simplified UI shows a girl aging, her rewards and savings reflecting different life stages. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/ffe11b77-259f-4735-ae8c-4fa3ee3a2861/finapp_teen_ad.jpg FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/367c92f9-05aa-46ae-a7fc-c238e6b1de92/finapp_teen_ad-1.jpg FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/d4e95835-fc9b-4812-bf7e-5cb17b264b2c/Slide+16_9+-+40.jpg FinApp FinFamily could also serve the growing individual. Simplified UI shows a girl aging, her rewards and savings reflecting different life stages. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a87df830-04a5-47d1-9ce0-319b8870da01/finapp_parent_ad-2.jpg FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/49444243-88b7-4c52-80eb-a257356a7299/Slide+16_9+-+41.jpg FinApp FinFamily could also serve the growing individual. Simplified UI shows a girl aging, her rewards and savings reflecting different life stages. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a1714985-3105-4f9c-9ba0-d4d7b670af12/finapp_parent_ad-1.jpg FinApp https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/19d05a8f-39ef-44f7-9224-920118494618/finapp_parent_ad.jpg FinApp https://www.wordsaredesign.com/family-safety-modal daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/d12f6b57-58fe-4dd8-9990-c0fda0be4a15/modal_spec_overview+card.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/182ee4e6-20f3-4276-9754-27212d9cf163/modal_examples.png Family Safety: modal spec’ing for internal tooling - Make it stand out Modal dialogs from our Family Safety app component library (left) have no associated information explaining their use, layout, or how to leverage variations. Documentation for engineers regarding Microsoft’s Fluent design system (right) is primarily for desktop computers. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8991d8dd-f733-4106-8393-b82c9dc8d523/Screen+Shot+2022-04-01+at+4.14+1.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/b277b124-7f73-4b75-87e8-04bdbc379099/Screen+Shot+2022-04-01+at+4.16+1.png Family Safety: modal spec’ing for internal tooling A spec shown during the design review with engineers and PMs. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/3cb63b64-93fe-48e7-9256-13ef82ccd35d/Rectangle.png Family Safety: modal spec’ing for internal tooling A feature discovery campaign in the Family Safety app. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/836bbca4-cf7d-44ba-9971-c925a6f4aff9/Modal+overview_+spacing%2C+tex+alignment%2C+and+content.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/97d1c06a-0872-413c-a3c0-dcd579b2ad25/Images.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c0c2f64c-26e3-4290-839e-9ed570232f73/Dismiss.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a9af9142-0b17-48ec-a550-e33bd610fe27/Telemetry.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8ae47e9e-d657-4786-b573-e377a285f4a5/Shadows+and+background+overlay.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1e5c33cd-c716-4f0b-be63-11919fc429b9/Accessibility_+Text+wrapping+and+flexible+containers.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/0058e3d6-5f78-4d21-9efd-83d04f06f48f/Accessibility_+Scrolling.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c11642df-9462-45f3-9f91-f5201e706b4f/Accessibility_+Screen+readers%2C+alt+text%2C+and+tab+order.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/fc001fdf-6636-407d-83e8-7a506c2f8f4c/Color.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/9b3725ee-969c-4ad2-a8a5-5304d2ac581c/Modal+overview_+spacing%2C+tex+alignment%2C+and+content.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/cc7b00ae-93f6-49a2-ad0b-6d5306209944/Accessibility_+text+and+icon+scaling.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f78d4f5c-e967-471e-b617-94f2f7ad8ab9/Transitions+and+priority.png Family Safety: modal spec’ing for internal tooling https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/35205feb-6a7c-4bc8-ae65-596dd656f252/Full+screen+takeover.png Family Safety: modal spec’ing for internal tooling https://www.wordsaredesign.com/test-result-sharing daily 0.75 2025-12-26 https://www.wordsaredesign.com/portfolio-2fa daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/36e6e21c-627d-4c82-9c77-57ffeac4e41b/add_number_overview+card.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c9010b76-b2f8-405d-b6a3-e56b3b6ee69d/add_number_logic.jpg Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/4d08f2cd-b862-4cf1-a798-4712f76bf40a/add_number_screens.jpg Family Safety 2FA - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/b566d9c3-b039-4be2-84f5-f78ca0c11182/Verification_text_field.png Family Safety 2FA - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/007c49b8-3e5e-4114-9a75-49a8a8213473/accessibility.png Family Safety 2FA - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f7820b3b-def7-4876-9fe1-047206a1b2f1/content_changes_design_tap.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/0014759f-6486-4183-8ec6-448719da639e/Frame+6248722.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/edc042d5-bb69-4596-b6f5-a54ab4f94d7c/content_changes_design_auto.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/d6c3df27-a87a-4366-8238-321929b80c9f/squarespace+cover.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/4691f448-8b27-4348-8c65-9bfb7ec91d96/Frame+6248723.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/939d2b2a-fbb0-4ac1-b367-1911603424cb/happy_flow_a.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/864eea5d-b792-429f-b06b-276a5817d789/potential_errors.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c139af06-5f3e-45ed-a048-77596cc0541e/error_closeup.png Family Safety 2FA https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/39314437-d7a5-4665-9ac3-ca6c2c0de52e/happy_flow_b.png Family Safety 2FA https://www.wordsaredesign.com/73-percent-conversion daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/1c157f84-8cf2-42de-953c-7a38211e587a/Fee+change.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/199cb611-7f9c-4e51-98b2-431cbc1e6f07/Screenshot+2024-03-24+at+5.10.06%E2%80%AFPM.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f35ff36e-1ba4-4aef-afd7-fa3ec8a17965/Group+482022.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/76082794-e97c-4cbe-ad5b-47aab583858f/UX+%2Bdev+notes.png https://www.wordsaredesign.com/lendtable-senior-designer daily 0.75 2025-08-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/fed86c78-9b20-4f8b-8067-e11687eccb89/Transactions+solution+V2.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/6972b2a6-a438-444c-9d35-5ae02693c08e/Financial+landscape.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/5156f898-d78a-4a8b-b0d4-de8e85e2474d/Comms+UX.png https://www.wordsaredesign.com/transactions daily 0.75 2025-08-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/7267758a-3334-48ae-b01e-c81ee63163ca/THE+PROMPT.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/375fca82-cb98-471e-a6c5-4d0261483116/V1+transactions+w+background.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/dc0b334b-d783-438b-bcd1-a762cc92f6bc/Transactions+solution.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/b81324da-dd68-43bd-8698-8b1bd4c54a01/Jr.+PD+last+iteration.png Transactions (1 of 6) My junior colleague's exploration of V2. The type hierarchy, groupings, and amount of information weren't progressing in the right direction after 3 weeks of feedback loops. A piece of feedback I return to time and again is for them to figure out what's vital for the UX before diving into high fidelity. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/a391aae7-6b59-41ef-b0bc-f67dd3a89881/Frame+1000002881.png Transactions (2 of 6) My early lo fi explorations, showing the progression from including balances to the team decision to remove them, which allowed transactions to get the user's full attention and most of the viewport as well. The annotations list out what data types we can include as well as the difference between design options. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/f64a6b96-f6c4-4db7-b0d2-613ddf8298d9/Frame+1000002882.png Transactions (3 of 6) A design review tool I often use is a side by side of the last iteration they saw and the latest. This brings people up to speed quickly and helps the meeting be more focused and productive. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/c17dfd0a-6fc8-426b-ba91-459dc2ca5197/Type+and+color+explorations.png Transactions (4 of 6) Type and color explorations. With color in particular, I want to make sure it's doing a specific job rather than doing too much, too little, or the wrong thing. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/585d31a3-288d-42c4-b38f-a8aa47cd85f1/Frame+1000002883.png Transactions (5 of 6) The final design of our most complex use case: a use with both 401(k) and ESPP contributions over the limit set by their company policy. https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/aad052cf-2201-4d2b-8b67-e65df9bc3cc0/Frame+1000002884.png Transactions (6 of 6) All receipt types by use case. https://www.wordsaredesign.com/socialbanking daily 0.75 2025-12-26 https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/03cde0c1-3fde-4e45-9bd0-4e61997214dc/kfk+how+to+.com.gif https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/9ec5986c-987f-47e8-a703-05e3156feae1/keyboards+for+kamala+iphone+frame.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/8a9e4d9b-35b0-4aaa-9ec3-cf20086fb712/comments+for+kamala.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/ed4c5166-8f13-48c6-b75d-430c440b7b61/Frame+140.png https://images.squarespace-cdn.com/content/v1/5fe1315212753a7f033a3462/279334f8-46d0-4010-a34e-4cfcb32a473a/experienced_campaigner_not+my+first+political+rodeo+cat.png https://www.wordsaredesign.com/cx-cd-pd daily 0.75 2024-12-19